Terms & Conditions

1. Identification of the Service Provider

Altura provides psychological services exclusively for adults aged 18 and above.

2. Scope of Services

Altura offers:

• Online psychological consultations
• Individual therapeutic support
• Psychological guidance and support during periods of transition

All services are provided by a licensed psychologist registered with the OPP and subject to its Code of Ethics.

Altura does not provide emergency services, psychiatric treatment, or crisis intervention for situations requiring immediate medical attention.

3. Booking Consultations

Consultations are scheduled through the online platform available on the website or via direct contact.

A booking is only confirmed after:

• The client provides accurate and up-to-date information
• Payment is completed (when required)
• A confirmation email/message is received

Altura reserves the right to decline appointments in cases of ethical conflict, lack of clinical appropriateness, or technical impossibility.

4. Payments and Invoicing

• Fees are listed on the booking page and/or in the introductory consultation
• Payment is made at the time of reservation through secure payment systems
• If an invoice is required, the client must provide tax information upon booking

Altura is not responsible for technical failures in external payment platforms.

5. Cancellations and No-Shows

The client may cancel or reschedule an appointment up to 24 hours in advance.

Exceptions may be considered in cases of force majeure.

6. Nature of Psychological Services

Psychological services:

• Are based on recognized scientific models
• Are adapted to the client's individual needs
• Do not replace medical or psychiatric evaluation or treatment when clinically necessary

Altura may recommend alternative or additional support if needs fall outside psychological scope.

7. Confidentiality and Professional Secrecy

All information shared in sessions is confidential and protected under:

• The GDPR
• Portuguese data protection law
• The OPP Code of Ethics

Confidentiality may only be breached when:

1. There is imminent risk of harm to self or others
2. There is a legal obligation or court order
3. The client provides explicit written consent for disclosure

8. Limitations of Online Services

While effective, online consultations have specific limitations:

• Possible internet or technical disruptions
• Certain clinical situations are not appropriate for online format
• Online sessions are not suitable for crises, emergencies, or severe psychological instability

9. Client Responsibilities

The client agrees to:

• Ensure a private, quiet setting for sessions
• Use functioning equipment and stable internet
• Avoid disturbances during the consultation
• Not record sessions without explicit permission
• Provide accurate information relevant to psychological work

10. Altura's Responsibilities

Altura commits to:

• Provide services in accordance with OPP ethical standards
• Ensure confidentiality and responsible data handling
• Maintain adequate technical systems
• Inform clients of any changes to services
• Act professionally, transparently, and within legal and ethical frameworks

Altura is not responsible for:

• Technical failures on the client's side
• Misuse of the website by third parties
• Damages resulting from non-compliance with these Terms by the client

11. Intellectual Property

All content on the website (texts, images, graphics, logo, brand elements) is the exclusive property of Altura Psychology Studio.

Reproduction, distribution, or modification is prohibited without prior written consent.

12. Personal Data

The processing of personal data is governed by Altura's Privacy Policy.

By using the website or scheduling a consultation, the client confirms they have read and accepted the Privacy Policy.

13. Changes to the Terms & Conditions

Altura may update these Terms at any time. The most recent version will always be available on the website.

Continued use of the website implies acceptance of updated Terms.

14. Applicable Law and Jurisdiction

These Terms are governed by Portuguese law and applicable European regulations.

Any disputes will be resolved by the competent courts in Portugal, unless otherwise required by mandatory consumer protection laws.