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Website Use and Service Provision
Last updated: 11th of December 2025
These Terms & Conditions govern the access and use of the Altura Psychology Studio website ("Altura", "we", "our"), as well as the conditions applicable to the booking and provision of online psychological consultations.
By using this website or scheduling a session, the user ("client") confirms that they have read, understood, and agreed to these Terms in full.
Altura Psychology Studio
Responsible Psychologist: Ema Sousa (Portuguese Order of Psychologists – OPP License nº 31419)
Based in Madeira, Portugal
Email: contact@alturapsychology.com
Website: www.alturapsychology.com
Altura provides psychological services exclusively for adults aged 18 and above.
Altura offers:
All services are provided by a licensed psychologist registered with the OPP and subject to its Code of Ethics.
Altura does not provide emergency services, psychiatric treatment, or crisis intervention for situations requiring immediate medical attention.
Consultations are scheduled through the online platform available on the website or via direct contact.
A booking is only confirmed after:
Altura reserves the right to decline appointments in cases of ethical conflict, lack of clinical appropriateness, or technical impossibility.
Altura is not responsible for technical failures in external payment platforms.
The client may cancel or reschedule an appointment up to 24 hours in advance.
Exceptions may be considered in cases of force majeure.
Psychological services:
Altura may recommend alternative or additional support if needs fall outside psychological scope.
All information shared in sessions is confidential and protected under:
Confidentiality may only be breached when:
While effective, online consultations have specific limitations:
In emergencies, the client must contact local emergency services (112) or crisis hotlines.
The client agrees to:
Altura commits to:
Altura is not responsible for:
All content on the website (texts, images, graphics, logo, brand elements) is the exclusive property of Altura Psychology Studio.
Reproduction, distribution, or modification is prohibited without prior written consent.
The processing of personal data is governed by Altura's Privacy Policy.
By using the website or scheduling a consultation, the client confirms they have read and accepted the Privacy Policy.
Altura may update these Terms at any time. The most recent version will always be available on the website.
Continued use of the website implies acceptance of updated Terms.
These Terms are governed by Portuguese law and applicable European regulations.
Any disputes will be resolved by the competent courts in Portugal, unless otherwise required by mandatory consumer protection laws.